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•Supervise and coordinate daily picking operations, managing a team of 20+ to ensure accurate and efficient order fulfillment. •Optimize workflows and allocate resources to meet productivity and quality targets. •Train and develop new employees on picking procedures, safety protocols, and equipment use. •Enforce safety standards, conduct audits, and maintain a safe working environment.

• Provided advanced technical support for 100+ complex issues related to DRB Systems’ products, ensuring timely and effective resolution. • Diagnosed and troubleshooted software, hardware, and network problems offering expert solutions to customer and internal teams. • Escalated unresolved issues to higher-level engineers and coordinated with cross-functional teams to ensure comprehensive problem resolution. • Documented support cases, solutions, and customer interactions in the CRM system for accurate tracking and knowledge base development • Collaborated with product development teams to identify and address recurring technical issues, contribution to product improvements.