aliciayu22

•Manages and analyzes the eCommerce Seller Performance and Account Health requirements and policies to ensure compliance with platform requirements. •Resolved customer service issues, ensuring high-performance ratings and on-time shipping and delivery rates. •Adhered to eCommerce marketplace compliance standards to maintain seamless operations.

•Conducted Clean Utility Monitoring and Environmental Monitoring in compliance with Good Manufacturing Practice (GMP) and Standard Operation Procedures (SOP) in ISO 5-9 cGMP manufacturing suites. •Acted as a superuser for the Electronic Laboratory Notebook (ELN) and Laboratory Information (LIMS), facilitating smoother transitions between systems to optimize workflow •Served as a qualified trainer, mentoring peers on testing assays.