We’re looking for a User Researcher to help Chime deepen our understanding of how to decrease financial risk for both our members and the business, as well as improve members’ experience filing and resolving disputes.

The base salary offered for this role and level of experience will begin at $124,000 and up to $155,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health.
Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on.
Develop mixed-method research studies that include the stakeholders in every step of the process, from study concept to insight delivery.
Produce research artifacts that are human-readable and concise to inform what we’re learning about members.
Act as a champion for high-caliber user advocacy throughout Chime and champion our members first in all decisions
To thrive in this role, you have:

Will have at least 3 years of user research experience for consumer products that have digital experiences

Independently designed research studies that have positively influenced user needs and business metrics
Conducted research collaboratively and showed a passion for processes that engage stakeholders beyond research reports
Proficiency in communicating user research findings with cross-functional partners to drive impact
Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies
Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during product development
Experience working in a startup environment. High-growth startups are a strong plus.
Experience in a Fintech organization is a plus.
A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

???? A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
???? Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
???? Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
???? Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
???? 1% of your time off to support local community organizations of your choice
???? Annual wellness stipend to use towards eligible wellness related expenses
???? Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
???? Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
???? In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
???? A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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Drive proactive cybersecurity engagement with critical suppliers by leveraging intelligence sources and advanced analytical techniques to identify emerging cyber risks and vulnerabilities and conduct outreach
Coordinate with suppliers for timely remediation of known vulnerabilities in third-party and open-source components identified in the analysis of Software Bills of Materials (SBOMs)
Collaborate with security teams to manage third party penetration testing of the firm’s critical suppliers and coordinate with impacted suppliers to manage findings
Partner to raise awareness and drive improvements in Third-Party controls using cyber incident information and threat intelligence
Manage communications to internal business, technology and Third-Party supplier groups

Required qualifications, capabilities, and skills

Obtain 3+ years of relevant experience in cybersecurity operations, control assessments, or security research, focusing on cyber threat identification and remediation
Possess strong analytical and problem-solving skills, attention to detail, and the ability to communicate complex technical information effectively via written, verbal and presentation formats to both business and technology stakeholders
Understand offensive cybersecurity principles and working knowledge of security architecture and design
Knowledge of key cybersecurity principles that mitigate common threat actor techniques (Email, Network, Endpoint, Resiliency & Recovery, Monitoring, End User Awareness, Vulnerability Management, Identity and Access Management).
Able to collaborate and navigate organizational levels/boundaries to mitigate third party cyber risk to the firm
Self-starter with drive to deliver results and continuous improvement mindset

Preferred qualifications, capabilities, and skills

Understanding of industry risk frameworks (ISO27001, NIST Cybersecurity Framework, MITRE ATT&CK, etc.)
CISSP, CISA, CISM, CCSP or CRISC certification is a plus
Background in Product Security, Incident Response, Technology/Cyber Audit

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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Amazon is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The ideal candidate will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun.
The complexity of research and skills for a Business Analyst is well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for maintaining front end code using Python, SQL, HTML, Java, and R, or other similar coding languages. Proficiency in the aforementioned languages is not required, but an ability to be a quick learner and gain proficiency is required for a successfully candidate. This role will have high level visibility due to the nature of the toolsets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.

Key job responsibilities
– Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.
– Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
– Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
– Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
– Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
– Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
– Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
– Generating complex queries to dive deep on process issues
– Innovating to improve customer experience
BASIC QUALIFICATIONS
– 3+ years of tax, finance or a related analytical field experience
– 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
– 3+ years of business or financial analysis experience
– Experience with Excel
– Experience defining requirements and using data and metrics to draw business insights
– Experience with SQL
– Experience making business recommendations and influencing stakeholders
– Bachelor’s degree or equivalent
PREFERRED QUALIFICATIONS
– 3+ years of business analyst, data analyst or similar role experience
– Experience in Operations, Supply Chain, or Logistics
– Understanding of data warehousing and data modeling
– Fluency in a modeling language such as Python or R
– Experience with one or more of the statistical modeling languages/toolboxes

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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